Terms & Conditions

1. Scope of Services

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Celestial Home Care Services LLC provides non-medical homemaker and companion services, including but not limited to: light housekeeping, meal preparation, medication reminders, companionship, transportation to appointments, and faith-based activities (upon request). Medical or clinical care services are strictly outside the scope of our offerings.

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2. Client Eligibility

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Services are available to individuals residing in Florida, requiring assistance with daily living tasks, not in need of skilled nursing care, and who have signed a Service Agreement.

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3. Service Agreement

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Clients or their legal representatives must sign a Service Agreement outlining service types, rates, schedule, and emergency protocols before services begin.

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4. Payment Terms

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Payments are due per the billing schedule. Accepted payment methods include credit and debit. Late payments may incur fees, and service may be paused for non-payment.

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5. Scheduling and Cancellations

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Please provide at least 24 hours’ notice to cancel or reschedule. Repeated last-minute cancellations may lead to termination. Services may be rescheduled due to emergencies.

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6. Client Conduct and Safety

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Care is provided in a respectful, safe environment. Unsafe, aggressive, or inappropriate behavior may result in service termination. Homes must be safe for caregivers.

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7. Caregiver Boundaries

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Caregivers may not accept gifts, tips, or perform tasks outside the service plan. Changes must go through the office.

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8. Confidentiality and Privacy

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We protect client privacy in compliance with Florida law and HIPAA where applicable.

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9. Limitation of Liability

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We are not liable for incidents outside caregiver presence, non-negligent property loss, or unauthorized services.

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10. Termination of Services

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Services may be terminated with 7 days’ notice or immediately in cases of non-payment, abuse, or unsafe environments.

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11. Faith-Based Disclaimer

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Optional faith-based services are offered only with client consent. Participation is not required.

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12. Governing Law

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Terms are governed by Florida law. Disputes will be resolved in Florida courts.

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13. Amendments

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We may update these Terms at any time. Clients will be informed in writing or through our website.